01Parties & acceptance
These Terms of Service ("Terms") form a contract between the person or entity accepting them ("Customer", "you") and I-Novanet Software Ltd, of 165, Allée Brillant Branch Road, Floréal 74101, Mauritius (trading as "Umbodi", "we", "us"). By creating an account, clicking acceptance, ordering a plan or using the Service, you agree to these Terms. If you act for an organisation, you represent that you can bind it.
02Service & feature availability
The "Service" is the hosted Umbodi autonomous search-optimisation platform, including audits, recommendations, generated content, publishing actions, monitoring and related interfaces. Features labelled beta, preview or experimental inside the app, and free features, may change, be suspended or contain errors, and are provided without service-level commitments unless an Order states otherwise.
03Accounts, authority & site ownership
- Provide accurate account information and protect credentials and API keys.
- Use write, publishing or analytics connections only for properties you own or are authorised to administer.
- You are responsible for users, roles, connected systems and actions taken through your account.
- Notify us promptly of suspected compromise or unauthorised publishing.
04Plans, fees & term
Plans, sites, seats, operations, provider costs and limits are described at checkout or in an Order. Before charging, we clearly disclose price, billing frequency, trial conversion, taxes, material limits and the term, and obtain your express consent.
A paid plan does not renew automatically, and we do not store your card. You buy a plan for a stated period. When that period ends, the account returns to the free tier and receives whatever allowance that tier includes, and nothing further is charged unless you choose to make a new payment. There is no standing mandate on your card and no recurring charge to stop.
This is why these Terms do not describe a cancellation button: there is nothing to cancel. Not buying another period is how you stop, and it costs you nothing and requires no notice. If you want your account or data removed rather than merely lapsed, write to hello@umbodi.ai and the Privacy Policy’s deletion terms apply. Fees already accrued are non-refundable except as set out in 4.2 or where applicable law requires otherwise.
4.1Credits — what they are and how long they last
Metered work is priced in credits. A credit is a unit of account for operations that cost us money to perform — a search-engine lookup, an AI call, a citation check. Deterministic work that calls no paid service, such as the on-page audit, costs nothing. The price of each operation is shown before you run it and recorded against your account when you do.
Credits reach your account in two ways, and they do not have the same lifetime:
| Type | How you get it | What happens at the end of the billing period |
|---|---|---|
| Plan allowance | Granted automatically at the start of each billing period your plan is active. | Expires. An unused allowance does not carry over and is not refunded or exchanged. Each period starts at the full allowance again. |
| Purchased credits (top-ups) | Bought separately, in addition to a plan. | Do not expire. They are not forfeited at the end of a period, and they are not forfeited if your plan lapses to the free tier. They remain spendable while your account exists, whatever plan you are on. |
The distinction is deliberate: an allowance is rented with the period it belongs to, and top-ups are bought outright. Spending draws on the plan allowance first and only then on purchased credits, so a period of light use never consumes credits you paid for separately.
4.2Refunds
Two different things are called a refund, and we treat them differently.
Credits for work that did not happen are returned automatically. If a paid operation is charged and then fails to produce a result — a provider times out, returns nothing, or returns something we cannot use — the credits for that operation are returned to your account without you asking. You are charged for work, not for attempts. This is automatic and is not a discretionary goodwill gesture.
A plan period is not refunded pro rata if you stop using it. You bought a stated period and it runs to its end whether or not you use it; your plan, its allowance and your access all continue until then, and no further invoice is issued because none was ever scheduled. At the end of the period the unused allowance expires as described above. We do not refund the unused portion of a period you chose to stop using — which is ordinary practice for metered software, and is materially easier to live with here than elsewhere precisely because nothing renews behind your back.
If we end your access for convenience — that is, for any reason other than your material breach or unlawful use — we refund the unused part of the paid period on a pro-rata basis, and purchased credits remain yours.
Nothing in this section reduces any statutory right you have that cannot be excluded, including any consumer right of withdrawal that applies to you. Where such a right applies, it prevails over this section.
05Customer content & instructions
"Customer Content" includes sites, prompts, brand materials, credentials, analytics data, approvals and content you supply or connect. You retain your rights. You grant us a worldwide, non-exclusive licence during the term to host, copy, transform and process Customer Content only to provide, secure, support and improve the Service as described in the Privacy Policy and any Data Processing Addendum.
06Generated output & publishing
To the extent permitted by law, you may use output generated specifically for you after paying applicable fees. Output may not be unique and may contain errors — you are responsible for factual, legal, regulatory, brand, IP and editorial review. Autonomy settings are your instructions: enabling automatic mode authorises us to perform the configured actions within the selected limits. No ranking, traffic, citation or revenue outcome is guaranteed.
07Acceptable use
- No unlawful, deceptive, infringing, defamatory, malicious or discriminatory use.
- No unauthorised access, credential testing, harmful code, denial of service or circumvention of limits.
- No use against sites without authority where the action goes beyond public analysis.
- No resale, sublicensing, scraping, reverse engineering or competitive model training except under a developer licence or mandatory law.
- No automated generation or publishing of regulated advice, impersonation, fake reviews, spam or search-engine policy violations.
08Third-party services
Search engines, AI providers, CMSs, analytics services, marketplaces and hosting providers are third parties; their terms and availability apply. We are not responsible for their changes, rankings, enforcement decisions or outages, but will use commercially reasonable care in integrations.
09Security & data protection
Each party maintains reasonable safeguards appropriate to its role. You must configure least privilege and promptly revoke unused credentials. Personal data is handled under the Privacy Policy and, where applicable, a Data Processing Addendum.
10Intellectual property & feedback
We and our licensors retain the Service, software, models, documentation, interfaces and aggregate know-how. You receive only the limited right to access the Service during the term. Feedback may be used without restriction or payment, provided it does not identify you or disclose your Confidential Information.
11Suspension & termination
We may suspend access proportionately for security risk, unlawful use, non-payment or material breach, with notice where practicable. Either party may terminate for uncured material breach after 30 days’ notice, or immediately where cure is impossible. You may cancel renewal online. After termination, write access stops; export and deletion periods are stated in the Privacy Policy or your Order.
12Warranties & disclaimers
We warrant that paid services will materially conform to published documentation; the remedy is correction, re-performance or termination with a pro-rata refund for the affected prepaid period. Except as stated and to the maximum extent allowed by law, the Service and output are provided "as is" and implied warranties are disclaimed. Nothing excludes non-excludable consumer rights.
13Liability
Neither party is liable for indirect, special, incidental, exemplary or consequential loss, lost profits or lost data, except where exclusion is prohibited. Each party’s aggregate liability arising from the Service will not exceed fees paid or payable for the affected Service in the 12 months before the event. The cap does not apply to fraud, wilful misconduct, death/personal injury from negligence, confidentiality breach, infringement indemnity, payment obligations, or liability that law cannot limit.
14Indemnities
You will defend us against third-party claims arising from your Customer Content, unauthorised sites, unlawful instructions or breach of acceptable use. We will defend a claim that the unmodified paid Service infringes a third party’s IP right, subject to control of defence, prompt notice and standard exclusions; remedies may include modification, replacement, licence procurement or termination with a pro-rata refund.
15General
These Terms, Orders, the Privacy Policy and incorporated addenda are the agreement. Assignment, notices, force majeure, waiver, severability and independent-contractor clauses apply. Governing law and forum: the laws of the Republic of Mauritius, and the courts of Mauritius have jurisdiction. Consumer users retain mandatory protections. Contact hello@umbodi.ai.